At Fashion Hand Bags, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process. Please review our return policy below for details.
Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of receipt.
- Products must be unused, undamaged, and in their original packaging, including tags and labels.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized products.
- Items purchased on final sale or clearance.
- Damaged items caused by misuse or improper care.
Return Process
Step 1: Contact Us
Email us at contact@fashionhandbags.org or call +1-718-527-2930 to initiate a return.
Provide your order number and reason for the return.
Step 2: Pack Your Items
Securely pack the item in its original packaging.
Include the proof of purchase and any accessories.
Step 3: Ship the Return
Ship the item to the address provided by our support team.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item:
Refunds will be processed within 7-10 business days to the original payment method.
You will receive an email confirmation once the refund is issued.
Note: Shipping fees are non-refundable.
Exchanges
We offer exchanges for defective, damaged, or incorrect items.
Contact us within 7 days of receiving the item.
We will provide instructions for the exchange process.
Damaged or Defective Items
If you receive a damaged or defective product:
Contact us immediately at [email protected] with photos of the issue.
We will arrange a replacement or refund at no additional cost.
Important Notes
Items returned without prior authorization will not be accepted.
Ensure proper packaging to avoid damage during transit.
Refund timelines may vary based on your payment provider.