At Fashion Hand Bags, we are committed to providing high-quality products that you can trust. Our warranty policy is designed to ensure your satisfaction by covering manufacturing defects and offering support when issues arise. Please review the details of our warranty below.

Warranty Coverage

Our warranty applies to all products purchased directly from Fashion Hand Bags and covers:

  • Manufacturing defects, such as faulty stitching, broken zippers, or hardware issues.
  • Material defects, including tears or weaknesses in the leather, fabric, or other materials under normal usage conditions.

This warranty does not apply to:

  • Damage caused by improper use, accidents, or negligence.
  • Wear and tear from regular use, such as scuffs, scratches, fading, or stains.
  • Damage from unauthorized repairs or alterations.

Warranty Period

Standard Products: 12 months from the date of purchase.

Special or Limited Editions: 6 months from the date of purchase.

Please ensure you retain your proof of purchase, as it is required for all warranty claims.

How to Make a Warranty Claim

If you experience an issue covered by our warranty, follow these simple steps to initiate a claim:

Step 1: Contact Us

Email us at [email protected] with the following details:

  • Proof of purchase (e.g., receipt, order number).
  • Photos showing the issue clearly.
  • A brief description of the problem.

Step 2: Claim Evaluation

Our team will review your claim and respond within 5-7 business days.

We may request additional details or photos if necessary.

Step 3: Resolution

If your claim is approved, we will:

  • Repair the product at no cost.
  • Replace the item with the same or an equivalent product.
  • Refund your purchase if repair or replacement is not possible.

Shipping Costs

For approved claims: We will cover the shipping costs for returning and repairing or replacing the item.

For rejected claims: Customers are responsible for all shipping costs.

Care Instructions for Longevity

To extend the life of your Fashion Hand Bags products, we recommend:

  • Keeping leather goods away from prolonged exposure to sunlight, heat, or moisture.
  • Storing your bag in a cool, dry place when not in use, preferably in a dust bag.
  • Cleaning the surface gently with a damp, soft cloth and avoiding harsh chemicals.

Limitations of Liability

Our warranty only covers the original purchaser and does not extend to third parties. Fashion Hand Bags is not responsible for incidental or consequential damages resulting from the use or misuse of our products.

Additional Notes

  • Warranty claims without proof of purchase cannot be processed.
  • If the exact product is no longer available, we will offer a substitute of equal value.
  • Warranty is non-transferable and only valid for purchases made directly from Fashion Hand Bags or authorized retailers.